Instant Incentives Agency FAQ

Campaign Details

Which Liberty Mutual Insurance campaigns am I enrolled in?

Please login to view details about your enrollment.

Program Information

How do I collect my reward?

Log onto the Instant Incentives website  the business day after you submit an eligible quote or issue to see how much you've earned by visiting your My Account Summary page. Here you get to “spin” and win variable cash reward for each eligible quote or issue. Your earnings are then transferred into your personal PayPal account.

How do I enroll?

You enroll via our Instant Incentives website with your Enrollment Code.  You will then receive your individual Cash Code, which is your unique identifier for all Instant Incentives activity.

Why am I getting an error message indicating my email address is already in use?

If you have already used your email address to enroll for our personal lines (Safeco) Instant Incentives program, you will need to use a different email address when enrolling for the commercial lines campaign.  Note: you can still use the same PayPal account, but you will need to use a separate email to generate a new cash code.

How do I qualify for a reward?

Instant Incentives rewards participants for quoting AND issuing new business policies in eCLIQ.  Enter your cash code in the Cash Code/Reward Code field on the General Information page every time you begin a new quote to ensure you are properly rewarded if/when the policy issues.  The cash code tells our system that you're an Instant Incentives program participant.

When do I get my reward?

You will be able to spin for your reward as early as the next business day. Instant Incentives dollars are available in PayPal on the same day that you spin for your reward.

How do I sign up for a PayPal account?

It's easy and free to sign up for a new account by following the instructions at

How do I get my reward out of my PayPal account?

Money from PayPal can be withdrawn via their website at any time. To withdraw funds, log you’re your PayPal account at You can choose to withdraw funds via a bank account, check, or debit card.

My Instant Incentives Rewards aren't showing up in my PayPal account. What do I do?

When you set up a PayPal account, you will be sent an email from PayPal after you register asking you to confirm your email address. Until you complete this step your Instant Incentive rewards will not appear in your PayPal account balance. PayPal returns the money to Liberty Mutual Insurance after 30 days, so be sure to complete this step as soon as possible.

What if I forget to use my Cash Code in the quoting system?

The system won't know you're part of the program without the Cash Code in the Cash Code/Reward Code field and a reward will not be generated.

Our agency wants to just use one Instant Incentives account and share our reward money – can we do that?

The Instant Incentives program is intended to reward on an individual basis, and each licensed agency employee participating must sign up for and use their own separate account. The individual licensed agency employee is responsible for the entire balance of their Instant Incentives account, and for any taxes that may result from that balance.

Is this income tracked for Tax Reporting Purposes?

Yes, we do collect information for reporting income via a 1099. We ask for this information at enrollment. If you do not supply it, we'll temporarily freeze your account when you spin for your first incentive. A 1099 will be sent to you from PayPal only if your annual earnings exceed $20,000.  Consult with your tax services provider for more detailed information.

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