Liberty Mutual Privacy Policy

At Liberty Mutual Insurance, we are dedicated to protecting your privacy on the Web. Please read the following Internet Privacy Policy, which explains how we endeavor to build your trust and security through our Web policies.


This Internet Privacy Policy applies only to your visit to our website (https://libertymutual.myinstantincentives.com). If you are an individual who has purchased an insurance product from Liberty Mutual Insurance, you have received or will be receiving in the mail a copy of Our Policy Regarding Your Privacy, which contains important additional information about our privacy practices.


Information Gathering

The level of information gathered by Liberty Mutual Insurance varies depending upon your request. The gathering of this information is designed with you in mind so that we can better service the products we offer you. Here are some examples of the types of information the Liberty Mutual Insurance website may collect if you choose to provide it:

  1. "Contact Us" & Other Email Forms - Name and Email Address
  2. Request for Information Forms - Name and Mailing Address and/or Email Address
  3. Job Postings - Name, Address, Phone Number, Email Address, Resume, Education, Certifications and Work Experience
  4. Online Billing - Name, Address, Phone Number, Email Address, Policy Number, Banking Information
  5. Agent Questions - Name, Email Address, and nature of request
  6. Web Site Comments - Name, Email Address, nature of comment or request

Using Information Gathered

The information Liberty Mutual Insurance collects is used to administer insurance policies, answer questions or concerns, and provide information requested in a timely manner. We also collect information from prospective employees who are interested in applying for a position with Liberty Mutual Insurance.


By using our website, Liberty Mutual Insurance is able to log general statistical information (from log files) such as: the domain name, IP address and browser type of our website visitors. With the information gathered, we are better able to create a customized experience for your visit to our website. The log file information does not contain personally identifiable information, such as name, address, phone, etc. and is used only in the aggregate.


Use of Cookies

Cookies are sets of information that our web server assigns to you when you visit our website. Cookies are used in a few areas of our site only for maintaining information between pages. They are not used for storing or tracking personal information from our customers. These cookies simply carry forward information that you submitted on one screen to the next screen, eliminating the need for redundant entry. These cookies do not gather any other personal information from you or your computer. You do have a choice whether or not to accept the cookie, however, if you reject the cookie or if cookies are disabled on your web browser, some parts of the website will not be operable.


Non-Liberty Mutual Insurance Websites

Liberty Mutual Insurance is not responsible for the privacy practices or the content of any other websites on the Internet that may be linked to the Liberty Mutual Insurance website. Please note that when you click on links to websites outside of http://www.LibertyMutual.com, you are transferred to another website that may not be under Liberty Mutual Insurance’s control. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.


Sharing Information Gathered

The Liberty Mutual Insurance website is designed to give our customers, prospective customers, and visitors a confidential means of gathering information about our Company, services and products, and for doing business with us over the Internet. Our site will only collect information that you voluntarily provide in order for us to service your request. If you have provided personal information on our website in order to administer your insurance policies, or ask us a question, we may need to share that information with authorized third parties, if necessary to service your request. We do not sell any customer information to mailing list companies or telemarketing companies.


Protecting Information Gathered and Security

Personal information you have provided is limited to employees and agents of Liberty Mutual Insurance who need to know that information in order to service your request. Liberty Mutual Insurance maintains physical, electronic, and procedural safeguards that comply with applicable regulations to guard your personal information. Liberty Mutual Insurance retains the collected information for as long as required or permitted by law or regulation.


Notification of Changes

This Internet Privacy Policy may be modified from time to time. If we change our Internet Privacy Policy, we will post those changes on this website. You may wish to visit this page periodically to review the most recent Internet Privacy Policy.


This Internet Privacy Policy applies to all of the underwriting companies of the Commercial Insurance Division of Liberty Mutual Insurance.



© 2013 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116.